Complete payment & check its status
Use the exact payment instructions shown for your order.
Review the order total. Do not use an address copied from an old order.
Check the payment route
Read the asset, network, amount and destination on the payment page. A matching coin name does not guarantee the network is correct.
Follow the payment instructions
Complete the payment using the displayed instructions and time limit. Keep the transaction reference. Never share your wallet password or seed phrase.
Wait for confirmation
Return to the payment page and check the latest status. Pending or detected is not the same as confirmed payment. Use the current payment status rather than an old confirmation email.
Ask for help if the status needs review
For underpaid, overpaid, late, failed or expired payments, use Contact support on the payment page. Include the order number and transaction reference; do not automatically pay again.
What you should see
The payment page shows the confirmed result, or you have a clear support request for an unresolved payment.
If something is not right
You paid but the status has not changed
Keep the order/payment page and transaction reference. Contact support before sending another payment. A screenshot of a transfer does not determine the final order state.