Get help with an order
Send the right details to the right contact.
Find the shop name and order number, plus any relevant error text.
For products or delivery, contact the vendor
Use the contact channel supplied by the shop or in your existing conversation. Explain the affected item or package and what happened.
For payment or portal access, contact platform support
Email [email protected], or use Contact support on your payment page. Include the shop, order number, payment status and transaction reference if relevant.
Request changes promptly
For an address correction, cancellation or refund, explain your request before dispatch where possible. Eligibility depends on the order state and applicable shop terms; a request is not automatic approval.
What you should see
Your contact has enough information to locate the order and respond to the specific issue.
If something is not right
Keep access details private
Never send a password, private key, seed phrase or secure order-access token. Remove unrelated personal details from screenshots.